Dear Parents,

We would like to give you some useful hints on how to prepare yourself and your child for visiting our paediatric dental clinic. Some of the suggestions may sound rather unusual, but you can rest assured that the actions we suggest have proven helpful in treating thousands of children.

1. The first visit to a paediatric dentist


The German Society for Paediatric Dental Medicine (Deutsche Gesellschaft für Kinderzahnheilkunde, DGKiZ) recommends that parents consult a dentist approx. 6 months after the first milk tooth comes through, but at the latest by the age of 2 years. The idea behind this is to give you advice as to how best to promote your child’s oral and dental health.
We will be happy to answer any questions you may have about dummies/pacifiers, bottles, use of fluorides, malpositioned teeth and diet during this prophylactic visit.

2. The best time of the day

Parents often underestimate how much the time of day influences their children’s behaviour when seeing a dentist. Experience shows that appointments in the morning tend to be calmer and are therefore more suitable for young children. Try to plan the day on which you visit the paediatric dentist so that there are few other stresses or appointments – your visit to us should be the sole and main attraction of the day. If possible, please make sure that your child is healthy and rested when it comes to see us.

3. Your presence in the room

If you have anything particular on your mind before coming into the surgery, please let us know about it when you phone to make your appointment, or at the latest when you arrive for your appointment.

In our paediatric dental surgery, parents are allowed to be in the room with their child at all times.
The presence of their parents gives young children a sense of security, which we find helpful. However, we would be grateful if you would restrain yourself when we ask your child questions and generally stay in the background during the treatment, leaving it to the members of our team to guide your child.
Your child ought to be the centre of attention!
As your child grows older, or when children are too strongly focused on their parents, we recommend that you encourage your child to go into the treatment room alone. This means it can concentrate entirely on us, making it easier for us to establish a relationship of trust.

You should definitely be present during the first consultation and/or whenever important information about the upcoming treatment is communicated.

If you disapprove of anything during a treatment session, please wait until after the session to bring it to our attention - and preferably refrain from doing so in your child’s presence. That way we can maintain a positive atmosphere between yourself and your paediatric dentist, which is essential to ensure that your child’s treatment is successful and agreeable.

4. Siblings

Our patients’ brothers and sisters are very welcome at our paediatric dental clinic. However, your child requires our full attention, if we want to make its visit as positive and beneficial as possible. For this reason, we ask you that you only bring along siblings who are able to amuse themselves – especially to visits during which we plan to carry out some form of treatment. If they are not, please bring along a companion who can look after the sibling, or else explain to your child that it will be in the treatment room on its own while you stay in the waiting room with the sibling.

5. Rewards

We advise you not to give your child a gift as a reward!
The prospect of a reward makes children suspicious, and the bigger the promised reward, the more difficult the requirements that have to be met in order to earn it.
If your child is hoping to receive something that it wants very badly, it will be under too much pressure during the treatment and this could have a negative impact on the success of the procedure.

At the paediatric dental clinic, every child receives a special coin at the end of a successful session, which it can use to collect a small surprise from our gift dispenser. Often, while children are still in the waiting room they will see other children doing this, and this makes them highly motivated to earn a gift themselves.

6. Praising and scolding

We strongly urge you not to scold your child, either before, during or after the treatment. Your child probably cannot help the fact that it has poorly brushed teeth or caries! Instead, you should praise it – but only for things that it really has done well: even if these are only minor details. During treatment, your child may be warmly praised by us, which will give it a positive feeling and a sense of pride. You may sometimes find this exaggerated, but it is part of our communication concept, because it has been shown that the feeling of having done something praiseworthy eradicates all the unpleasant memories from our minds. As a result, your child’s visits to the paediatric dentist become a pleasant memory.

7. Cancelling an appointment

All our patients come by appointment only. This means that a certain time has been set aside solely for your child, and is not allocated to any other patient! We try to keep waiting times as short as possible and we devote our full attention to your child alone.

Please always arrive punctually for your appointments. If you are likely to be late, please call us briefly to let us know.

If you are unable to make an appointment, we need to know about your cancellation as soon as possible – at least 1 day in advance. This allows us to allocate that time to another young patient.

Important: If you repeatedly cancel appointments, particularly at short notice, or miss an appointment altogether, we will be obliged to give you appointments further in the future. Our waiting list is very long and those times during which we are unable to treat patients only make it longer.

Incidentally: According to §615 (1) BGB (the German civil code), we are entitled to charge you for appointments that you have not cancelled.

8. Waiting time

We would ask you to arrive a few minutes before your appointment, so that your child has time to take off its shoes, brush its teeth and play a little.

We have found that having time to acclimatise in the waiting room has a positive effect (from a psychological point of view).

In terms of your further plans for the day, please note that there can always been unexpected delays when treating children.

Each child needs a different amount of time and attention, and sometimes these cannot be predicted. As a specialised clinic, our primary objective is to respond individually to each child.

It could equally well be your own child that needs special care and attention, and occasionally other children will have to wait as a result. Patients suffering from sudden or severe pain (e.g. after damaging a front tooth), must be taken care of as quickly as possible, and this may affect our schedule of appointments.

We therefore ask for your understanding as parents, should things sometimes take longer than expected. Please allow for some waiting time!

9. Last but not least

A child’s subconscious does not understand the concept of negation! This means that comments such as “You don’t need to be afraid” or “It won’t hurt” may themselves put the idea into your child’s head that it ought to be afraid, or feel pain. After all, this sort of advice has never been offered before going to the playground!

At our paediatric dental clinic, the entire team is trained to communicate without instilling fear and in a child-appropriate way. We would like to ask you to adopt the phrases and the words used by us so as not to confuse your child. Also, please avoid (false) promises such as “You’ll be finished in a moment.” Even after treatment, you should refrain from asking questions like “Did it hurt?” or “It wasn’t that bad after all, was it?”, so as not to remind your child of any unpleasant sensations or emotions. The crucial aspect that makes one’s experiences at the dentist agreeable is not the treatment itself but the feelings and the memories with which your child leaves the treatment room and the clinic.

Despite all the preparations, visiting the paediatric dentist is always exciting and unusual. It is important that we only go as far during the treatment session as is appropriate to your child’s age and as far as your child is comfortable with. Sometimes it takes a great deal of perseverance on all sides for us to achieve our common goal. We therefore ask that you be patient, even if the treatment may sometimes extend over several sessions.